Customer Service
(833) 452-4936
 

Shipping Info

Current lead time is displayed on Check Out Page, also, if you choose an expedited shipping option, this does not put your order in front of the processing line, our lead times remain constant.  If you wish to expedite the processing of your order, please send a request to brian@kaizeninserts.com with your order number - We do not stock the foam inserts, they are made daily according to orders received JIT (Just In Time)

We reserve the right to contact you if the website shipping calculator does not calculate the shipping cost correctly. You will have the choice to pay the additional cost, cancel or change the order. Please keep in mind we are located in CT, USA and shipping beyond the lower 48 states will likely be more costly.

Very sorry for the inconvenience.

 In the event of stolen packages:  If you live in an area where stolen packages is common, then please reach out to us and request a shipping service that requires a signature. Once a package shows it has been delivered, you are responsible for its well being. We, nor insurance, will cover packages stolen from your location.

We DO ship Worldwide, and the website should calculate the shipping cost correctly.  If you think there is an error, please email sales@kaizeninserts.com for clarification.  Please keep in mind that The maximum length plus girth can not exceed 79.00 inches.  If your package exceeds this size, we will email you with an option to pay for an additional package or change the order.  We CAN NOT guarantee or replace lost packages shipped outside of the US.  We have a 90% success rate with USPS in getting the package to the out of country location.  You are purchasing at your own risk, and we do not offer money back for lost packages, as the USPS will not insure it.

    - If you are a Canadian customer, please try our affiliate www.kaizencasesandinserts.com so you can save in shipping expenses.

PLEASE NOTE:  If the shipping address you entered is wrong, and the package does not make it to you, we are NOT responsible for replacing or refunding your money.  Please double check all address and email entries.


Returns

We do not accept returns on custom cut orders. Due to this product being custom made on demand, there is a 25% restock fee on all other returns and shipping cost is paid by customer.  Product must be UNUSED and not damaged.  Just send it back with a copy of the sales receipt & your account will be credited after it is received in good condition & processed accordingly within 48 hours of receipt.
Please send to:
Kaizen Returns
160 S Turnpike Rd
Unit 5
Wallingford, CT 06492
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